02-24-2009 03:26 PM - edited 03-14-2019 03:44 AM
Hi
Does somebody knows how to configured IPCC Express agent to NOT to go into ready state after an Agent outbound Call?
Thanks
02-24-2009 06:19 PM
You can go to the admin page, subsystem>contact service que> select the que and disable automatic work option.it will work for inbound call, i do not know whether this apply to outbound call aswell.
Regards
Esa
02-24-2009 06:27 PM
Thanks, But i need for outbound calls. And what is does is that sends the User into Working state after the calls ends.
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