Internal/External ring tones

Unanswered Question
Feb 25th, 2009


we have a Call Manager cluster v4.1 and manage aprox 300 x 7912 and 7911 handsets at our remote sites. There is a slight difference between the ring tones of incoming calls from external and other internal extensions. I have been asked to make all the incoming call ring tones the same. is there a global setting within Call Manager to achieve this?



I have this problem too.
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mightyking Wed, 02/25/2009 - 07:18

Edit the "RingList.xml" and "DistinctiveRingList.xml". Both files can be found in C:\Program Files\Cisco\TFTPPath. You need to have the desired rigntone in the DistictiveRingList.xml file.

Don't forget to restart the TFTP service.


rob.huffman Wed, 02/25/2009 - 07:22

Hi Darren,

Just to add to the good info from MK (+5 MK :)

What you are seeing, or rather hearing is called :)

*Distinctive ring for on- and off-net status

This is "default" behaviour that cannot be changed by the Admin without changing the Gateway to On-Net.

Have a look at this thread, there is some good related info :)

Hope this helps!



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