Hunt Group and Pickup Group CCM 4.2(3)

Answered Question
Feb 25th, 2009
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I'm working with Cisco CCM 4.2(3) platform, configuring a Hunt Group for 5 phones; the basic feature is working fine but it need that besides this, it works together with Call Pickup Group, so in this way when a call is jumping between the phones, someone from the same group could answer it.


Is it possible to do?


Regards

Correct Answer by Rob Huffman about 8 years 4 months ago

Hi Javier,


This setup does not work without the "workaround" shown below. Once you aplly this you should be good to go :)


**Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)


This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.


From this doc;


http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191



1.- Enter


CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support

Use 1' under the new group 'Cisco Support use Only' and click update. Only the value

CSCsb42763 in this parameter can enable the configuration. Change the

value to anything else to disable this functionality.


2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call

Pickup Group dropdown list and click update.



CSCsb42763


Call Pickup fails on Hunt List


Issue:

Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.


Workaround:

Use multiple shared lines & CFNA between each shared line.




Related Bugs



Call Pickup fails when ringing line list member

Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.


Call Pickup from line group member fails after es installed

Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None


Hope this helps!

Rob



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Correct Answer
Rob Huffman Wed, 02/25/2009 - 06:52
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Hi Javier,


This setup does not work without the "workaround" shown below. Once you aplly this you should be good to go :)


**Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)


This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.


From this doc;


http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191



1.- Enter


CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support

Use 1' under the new group 'Cisco Support use Only' and click update. Only the value

CSCsb42763 in this parameter can enable the configuration. Change the

value to anything else to disable this functionality.


2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call

Pickup Group dropdown list and click update.



CSCsb42763


Call Pickup fails on Hunt List


Issue:

Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.


Workaround:

Use multiple shared lines & CFNA between each shared line.




Related Bugs



Call Pickup fails when ringing line list member

Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.


Call Pickup from line group member fails after es installed

Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None


Hope this helps!

Rob



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