Rightfax page limit....

Unanswered Question
Feb 25th, 2009
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I've encountered a problem with a client unable to fax more than 30 pages with a single transmission. I'm unable to determine if there is limits set.


Your assistance would be greatly appreciated.


Thanks,

Garry

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dcscuba23 Thu, 02/26/2009 - 14:52
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I believe it's a registry change that you need to make. I found the same problem. The Answer ID on Captaris's Knowledge base for this issue was 1603541. For some reason it cannot be pulled up anymore. I would give Captaris a call and reference that answer id. They should be able help.

dcscuba23 Thu, 02/26/2009 - 14:54
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Actually I found it. The answer id is 5221.


There is a file "BTCall.cfg" which is located in the RightFax\DocTransport\Brooktrout directory when using a Brooktrout TR1034 file which can be edited with notepad and contains a line titled "max_pagelist". The "max_pagelist" specifies the maximum number of pages allowed for storing results during a call, "30" as the default. This limits faxes to 30 pages. You will want to change the value of this line to "1024" and will allow you to receive faxes over 30 pages.



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