So I have a script that I've written which works well. I now want to get the callerID and pass this info to a file which I am outputing. I know this is possible, but I think that my problem is the version of CRS that we are running or my licensing somehow.
Does anyone know what versions do which so I know whether or not this is possible? I'm running CCM 4.1 and CRS 3.2. We have 10 IVR licenses, but that's about all I know at the moment.
I guess more importantly is: regardless of our license, is there a way to get the callerID for my script? I don't see anything with "ANI" and nothing about callerID in my "Get contact info" or "Get session info" options.