Dial, tone and dial

andrei.goncalves · ‎02-26-2009

Hi there,

I have a situation where I need to dial an access code, hear a tone and then dial the extension number..

It happens in my remote site, where I'm using a SRST router with a E1 (qsig) with an Avaya PBX...

Destionations that I don't need to hear the tone before calling are working fine.

Is it a router config or a CUCM config ? (CallManager 4.2)

Any help ?

Thanks.

Andrei.

Hythim Ali El Hadad · ‎02-26-2009

Hi Andrei,

You can control the dial tone from the route pattern configuration page

You can specify an access code and provide dial tone after this [ like 9 for outside calls ]

so it is from your CUCM config

But consider for any interference between these access codes and any configured DN in your network to not affect your dial tone

Wish this be helpful :)

andrei.goncalves · ‎02-26-2009

Hi !

I found the "Provide Outside Dial Tone" configuration in the Route Pattern..

I have this pattern: 8305547XXXX

How can I tell the CUCM that the tone should be after "830" ?

Thanks a lot.

Andrei.