02-26-2009 05:04 AM - last edited on 03-25-2019 10:33 PM by ciscomoderator
Hello All,
I had a question asked of me at customer demo for which I did not have the answer to. So I'm posting that question here to see if anyone can point me in the right direction.
With the customer's current system (Phonality system that is NOT setup as a key system), they are able to to pick up anybody's ringing extention from any phone in the office by pressing #8. They asked if the UC has any similar type of functionality.
In other words, if an outside call comes in to the UC, destined for extension 101, but a user sitting in front of extension 107 hears that phone ring and would like to answer that call, can it be done without doing overlay DN's or setting up some sort of hunt group?
That way anyone at any given time can cover anyone's extension if they feel the need to.
Thanks for the help.
Brian
02-26-2009 07:28 AM
Call Pickup will do the trick for what you need:
https://supportforums.cisco.com/docs/DOC-9591#What_does_the_Gpickup_softkey_do_
Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.
02-26-2009 11:38 AM
Thanks for the link.
Yes this should definately answer this customer's question. Just a few questions that I have though regarding Pickup:
Thanks.
Brian
02-27-2009 09:30 AM
Here are the answers
1) No. This means extension that belong to a specific pickup group.
2) For analog phones, for example, you can still use some star codes.
3) From the documentation:
"Normally a phone user can pickup calls only from their local group by pressing the GPickUp soft key and *. To pickup calls in another group, the user must press the GPickUp soft key and dial the pickup group number.
There is a feature that allows a phone user to pickup any ringing call within the local Cisco Unified CME system by pressing the GPickUp soft key and asterisk (*), if the ringing extension is configured with a pickup group."
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_p1ht.html#wp1107265
Marcos
02-27-2009 09:33 AM
Thanks!
It is clear now.
Brian
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