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Call Errors in IPCC Enterprise 7.2

castrillor
Level 1
Level 1

‎02-26-2009 05:57 AM - last edited on ‎03-25-2019 07:12 PM by Community Manager

Hi,

When getting a report from Webview we are getting somo calls (about 0.1%) as "Call errors". There are no erros in the queue to skill node in the script and no calls through the fail ('x') node.

Does anyone knows which could be the cause of this?

We are using UCCE 7.2 and UCM 5.1.3

Thanks and regards

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dchumbley
Level 1
Level 1

‎02-26-2009 08:58 AM

Check Router Log Viewer for any error messages. Any error messages in there can give you a starting point for troubleshooting.

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