the adu is not installed. when i got the installation package for the card i selected driver only installation. so the adu should not be installed.

interestingly enough the expected "Windows cannot configure this wireless connection" text does NOT appear. but i do know that if i click on the properties of the wireless connection, the "wireless networks" tab does not appear. instead i see an authentication tab. from what ive read about the wzc that this indicates that the wzc does not think that the driver does not support the wzc interface.

simply uninstalling and re-installing the same driver resolves this problem.

thanks,

Sorry, I'm afraid I don't have much experience with client issues. If you have SmartNet on the card, I'd open a Cisco TAC case.

how do you open a cisco TAC case?

What is the software version you are using?

we are using 2.2 of the cb21ag driver. just a reminder, we only have the driver installed, not the utilities.

Is there a reason you are using th eold driver? Even if you just install the driver, you should be able to use WZC to manage the cb21ag. To determine if the card is working properly, when you connect the card to your laptop, you should see the two lights blink back and fourth, if not, then your card is bad. I know, because I had that same issue. If you don't have a CCO account to download new firmwar, just do a search on the internet and you will find a site where you can download firmware.

http://www.grok.lsu.edu/Article.aspx?articleId=5299

yes the card is good. i have several cb21ag wifi cards. i have tested many cards when this situation occurs. the only thing that gets me seeing the access points again in the WZC is to uninstall the driver and then reinstall the same driver.

the reason why we are using the older driver is that we are shipping our product which runs xp with this driver. we have to realease a new image to the field with the new driver. this requires us to expend alot of man-hours in testing. i already have downloaded v4.4.x. so i guess the right thing to do is to bite the bullet and go to v4.4. i just would like to know for sure that v4.4 will solve my problem.

thanks,

jeff

yes. the symbol la4137 and a summit wifi cards do not seem to have the issue.

Try the cb21ag card in another laptop.... could be faulty.

yes i will do this.

do you know if cisco has tech support that i can call for wifi cards?

If can try to call them and open a case, but if you don't have SmartNet, it might be an issue.

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

800-553-2447