DIDs not working

carson-wells · ‎02-26-2009

I've configured 3 phone numbers, one on line 3 and 2 on line 4 (spa400s) to ring a hunt group. When you dial the number it just rings and rings but the system never picks the call up. I used the admin manual to configure and verified my syntax. Anyone have any ideas?

Patrick Born · ‎02-26-2009

Hi Carson,

Please save your devices' configuration, enable debugging/syslog, make some inbound calls and send to me paborn at Cisco.com:

Saving configuration:

SPA9000: https://supportforums.cisco.com/docs/DOC-9861
SPA/WIP phones: https://supportforums.cisco.com/docs/DOC-9933
SPA400: https://supportforums.cisco.com/docs/DOC-9865

Enable debugging on the devices:

SPA9000: https://supportforums.cisco.com/docs/DOC-9863
SPA400: https://supportforums.cisco.com/docs/DOC-9864
SPA/WIP phones: https://supportforums.cisco.com/docs/DOC-9934

In your description, describe what numbers are dialed, and if any DIDs make it through the SPA400s.

Regards,

Patrick

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carson-wells · ‎02-26-2009

I enabled debugging / syslogging on the spa400 and the error is: error does not include CNUM. I found something similar to this caused from calling from a cell phone, so I tried it from a landline and got the error. I can send you all the configs and debugs if necessary but this error stood out.

~EDIT~ I enabled all under event log level and sent you the logfile.

carson-wells · ‎02-26-2009

Problem solved... don't laugh!!!! They do not have caller-ID on the PHONE NUMBERS!!!!!! Ummm, would have been nice to know. :-)

Patrick Born · ‎02-26-2009

Carson,

Thanks for letting me know. Great job troubleshooting.

Regards,

Patrick
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