Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
297
Views
0
Helpful
2
Replies

Call Pickup Failure

rcoote5902_2
Level 2
Level 2

‎02-26-2009 09:40 AM - edited ‎03-15-2019 04:29 PM

Callmanager: 4.1(3)

Phones: 7960, 7940

I have a group of secretaries who share a call pickup group. Recently they've complained that they can no longer pickup calls. I went onsite and sure enough when a call comes in, they pick up the handset and hit the Pickup softkey, nothing happens.

So, I removed the pickup group from all their phones, deleted it, rebuilt it, and put it back on the phones. Now it works.

A day later, it's not working again. Repeated the same steps, and got it working again.

Today, it has stopped working.

I'm baffled. I've made no changes to anything since fixing this the last time (Friday) and can't understand how this simply stops working. I don't even really know where to begin looking for a solution.

Any thoughts or suggestions are appreciated.

Labels:
0 Helpful
2 Replies 2

gogasca
Level 10
Level 10

‎02-26-2009 12:24 PM

Hi sir, are you running any SR for 4.1(3)?

Are you using shared lines?

Make sure you are using at least 4.1(3)

sr7 because of CSCsl53017

If you require more investigation feel free to open a TAC case with us.

0 Helpful

rcoote5902_2
Level 2
Level 2
In response to gogasca

‎02-26-2009 01:03 PM

Edit: I don't believe we are running any SR other than the SR14 for the OS.

No shared lines.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents