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Supervisor Desktop 7.0 issue with software

patty_spieker
Level 1
Level 1

‎02-26-2009 10:27 AM - edited ‎03-14-2019 03:44 AM

I installed supervisor desktop on XP machine and I can see all the agents and info but when I go to record or monitor and highlight the outbount call or agent it kicks me out of the software. I have 2 other supevisor machines that are working fine. Is there something in the setting of the pc to check on this?

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SAN J
Level 2
Level 2

‎02-26-2009 11:16 AM

I'd start off by looking at the supervisor logs on that PC and see if it tells you anything as to why it fails. It might not have installed WinPCap properly too.

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patty_spieker
Level 1
Level 1
In response to SAN J

‎03-02-2009 05:52 AM

I see that file is install on the PC?

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