CLI based call routing with CRS

Unanswered Question
Feb 27th, 2009
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Can any of you give me a clue about CLI or ANI based call routing to an agent? Overseas calls should go to English CSQ and local calls should go to Other queue.

Thanks..

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daljeetsingh1_2 Mon, 12/21/2009 - 03:05
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Hi, Just want to check, did you get this to work with CCX? i have a customer with same kind of requirement, so

want to understand if this worked for you, if yes, can you also point me.


thanks,

Daljeet

pgamage Mon, 12/21/2009 - 05:23
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What a wonderful suff , I did this about year ago, now i am off road and doing PHP scripting ! thank you and cisco forum email alert.


I think we did, at least at test level. my mobile ring different destination.  I will try to recall, do not blame if wrong...


Change the "CLI" at the gateway, using dial peer, some matching and alteration ?


or may be not  changing "CLI" , match CLI and change PLAR destination address which go to paticular "trigger" or some thing.


CRS scripting part is straightforward I think.


Share your experience with me. I have script backup etc.,

Soman Nair Mon, 12/21/2009 - 12:37
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Similar solution provided for post :

https://supportforums.cisco.com/message/2008031#2008031


Hi Daljeet,


The below mentioned can be considered as a sample script and you may have to customise it as per your requirement.




------------------------------------

Variables to be declared

------------------------------------

ANI=> type=string

------------------------------------


Add below mentioned module to your script.



Accept

Play Prompt(--Triggering Contract--,WelcomePrompt)          /* { optional } */


ANI = (Get Call Contact Info (--Triggering Contact--, Calling Number)    

If (ANI.startswith("")) then            /* To check ANI for the string value with respective country code*/


True

Goto CSQ_A           /* CSQ_A for agents with language for Country A */

False

Goto CSQ_B           /* CSQ_B for agents with language for Country B */



Assign members to corresponding CSQ's.


Hope this clarifies your query.

Pls rate if your issue is resolved.



Regards,

Soman Nair.

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