02-27-2009 01:14 AM - edited 03-18-2019 10:34 PM
Can any of you give me a clue about CLI or ANI based call routing to an agent? Overseas calls should go to English CSQ and local calls should go to Other queue.
Thanks..
12-21-2009 03:05 AM
Hi, Just want to check, did you get this to work with CCX? i have a customer with same kind of requirement, so
want to understand if this worked for you, if yes, can you also point me.
thanks,
Daljeet
12-21-2009 05:23 AM
What a wonderful suff , I did this about year ago, now i am off road and doing PHP scripting ! thank you and cisco forum email alert.
I think we did, at least at test level. my mobile ring different destination. I will try to recall, do not blame if wrong...
Change the "CLI" at the gateway, using dial peer, some matching and alteration ?
or may be not changing "CLI" , match CLI and change PLAR destination address which go to paticular "trigger" or some thing.
CRS scripting part is straightforward I think.
Share your experience with me. I have script backup etc.,
12-21-2009 12:37 PM
Similar solution provided for post :
https://supportforums.cisco.com/message/2008031#2008031
Hi Daljeet,
The below mentioned can be considered as a sample script and you may have to customise it as per your requirement.
------------------------------------
Variables to be declared
------------------------------------
ANI=> type=string
------------------------------------
Add below mentioned module to your script.
Accept
Play Prompt(--Triggering Contract--,WelcomePrompt) /* { optional } */
ANI = (Get Call Contact Info (--Triggering Contact--, Calling Number)
If (ANI.startswith("
True
Goto CSQ_A /* CSQ_A for agents with language for Country A */
False
Goto CSQ_B /* CSQ_B for agents with language for Country B */
Assign members to corresponding CSQ's.
Hope this clarifies your query.
Pls rate if your issue is resolved.
Regards,
Soman Nair.
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