02-27-2009 07:14 AM - edited 03-15-2019 04:31 PM
Hello,
After this upgrade all users with associated devices can't be accessed on CUCM administration, it just shows a blank screen. All other users without associated devices work well.
Is this a known issue? Or am i doing anything wrong?
Thanks for your help in advance,
Met.
03-03-2009 03:40 PM
Are they accessing CUCM Admin or CCMUser? I've seen the issue on the ccmuser webpage that appears to be case sensitive now. If the account was "JDoe" in Callmanager, the user was still able to log into ccmuser using "jdoe", but they would get a blank screen similar to what you are mentioning. If the same user logged in with "JDoe", everything appeared fine.
03-04-2009 07:42 AM
accessing via ccmadmin, end users list.
(synched with ldap and unity connection)
Tx,
Met.
03-11-2009 07:12 AM
Met,
Did you find a solution here?
I believe that this is CSCsw97577.
There is another post that I just jumped in here as well.
Thanks,
Jeff
03-11-2009 08:01 AM
Yes Jeff, it is indeed (TAC warned me 2 weeks ago):
CSCso43615 Bug Details
CUCMBE and standalone, Edit Cisco Unity User, Server Not Found error
Symptom:
Select "Edit Cisco Unity User" from from the Related Links menu on the End User
page or Directory Number page returns "The page cannot be displayed".
Sometimes the when you go to End User Page, search for a user and try to edit
the user, you will get a blank page.
Conditions:
Successfully completed "Create Cisco Unity User"
Workaround:
Change the hostname to the IP address in the URL
If you are getting a blank page, please go to System -> Application -> and hit
find. Choose the UC and change the hostname from to
.localdomain. This should fix the issue. This may or may not be
traffic affecting.
The workaround works.
Best regards,
Met.
03-11-2009 08:16 AM
Hey Met,
TAC is publishing UCSInstall_UCOS_ES_6.1.3.2103-1.zip. Apparently the workaround only applies to BE.
Thanks,
Jeff
03-11-2009 08:18 AM
Jeff,
Tested. It worked on 6.1.3 (Not BE)
:)
Rgds!
Met.
04-25-2009 12:27 AM
On a fresh CUCM 6.1.2 server and upgraded to 6.1.3b. Integrated with a CUCX 7.02 server (upgraded from 7.01) and noted that the users we had imported into CUCX (were the only ones whose) CUCM end user configuration pages were blank when we accessed them from ccmadmin. If we removed a user from CUCX then we were able to access their end user page on CUCM.
We tried the work around mentioned here, appending ".localdomain" to the hostname under
System-> Application Server->
...and this worked for us.
Thanks!
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