We have a customer that has a number of users with DECT phones that connect via Kirk IP system back to the CUCM. (So the DECT handset registers with the Kirk box, and the Kirk registers with the CUCM). Telephony all works fine, in that users can call in/out and to other physical handsets registered to the CUCM.
The problem we have, is that as these DECT handsets don't have message waiting indicators on them, we've setup their CUE users so that they get notification to their handsets (as in a call) after 5 minutes of a message being left.
The customer advises that this isn't working (although the user setup in the CUE looks good), and that users are getting their mailboxes filled with messages from the CUE itself advising that they have messages waiting! I can understand why that might be happening if the user concerned was on a call, out of the office etc - as each time a new message is left advising a message is waiting, 5 minutes later a further advisory message will be left.
My questions really are:
1. Is there any way to get the CUE to just ring the users extension, without leaving a message, to alert them that a message is waiting.
2. Is there anyone else on the forum with similar implementation somewhere? I'd like to know what you've done in this situation if possible.
Thanks in advance for your assistance.
that is a older Firmware Version.
Speak to the party that installed the Kirk 600v3 and mention that there is a 08-60700.55 on the Polycom Website.
Possibly the Handset's need updating aswell as new Features are added from time to time.
Are you using the 40xx or the 50xx Handset's on the Kirk 600v3?
40xx Press *99984* and then the tick/mute button
50xx Press Menu,Status,Firmware Version
The latest firmware for the Kirk 600v3 can be found on the Polycom Webpage under the Dect Support section.
Make sure they store the config on the 600v3 as sometimes data can be lost when updating !