Dial Plan in CCA 1.9

Unanswered Question
Feb 27th, 2009


I am currently recieving a Dial-Plan error in CCA which is prohibitting me from submitting my changes until I fix the error. However I cannot see where my error is in my dial-plan.

Here are some screen shots of what it is asking me/ telling me:

dial plan screen.gif

configure screen.gifvm screen.gif

Any clues into what I'm doing wrong?




I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Steven Smith Fri, 02/27/2009 - 11:31

Can you create this error problem again in your cca and then send me the logs from this directory?

C:\Program Files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant

Also, could you send your config?

Your dial plan looks different than mine, but I don't think yours is incorrect.


jaydien1358 Tue, 03/03/2009 - 05:28

Can anyone assist me with this issue? I can't seem to get past this and my CCA is now rendered useless.


Steven Smith Tue, 03/03/2009 - 06:13

Sorry for not replying yesterday.  I have asked some developers for assistance on this.  When they get back to me, I will let you know what they said.



Steven Smith Tue, 03/03/2009 - 10:11

Hi Brian,

Here is what the developers had to say.

CSCsu45832: DP: Incoming DID Migration triggered on FXO only;  cannot open DID
ephone-dn  13  dual-line
number  101 secondary 4101 no-reg primary
pickup-group 1
label  101
description Brian Fleishman
name Brian Fleishman
call-forward  busy 900
call-forward noan 900 timeout 20

You can take off the secondary number on this DN via CLI.

You could also follow the workaround for the bug.

Upon apply of Voice, the Voice->Dial Plan->Incoming Call Handling shows the following error:

"Your current configuration needs to be updated with new Dial plan. Click Configure button to provide necessary information."

However, the Direct Inward Dial Translations (DID) Configure button is disabled. 

Multiple conditions must be present to trigger this condition.

1) FXO only is present.


2) One or more users have a defined PSTN Number.


3) Either

(a) the Router was just previously configured with CCA 1.0/1


(b) user information was just imported to Voice->Users

Perform the following steps to remove DID configuration:

1. Enable a SIP Trunk by selecting some Service Provider.  This will
enable  the DID Configure button.

2. Open DID window and delete all DIDs present. Select OK.

3. Disable SIP Trunk by selecting "None" as Service Provider.

Alternatively, if caused by (3b), remove all PSTN numbers from the Imported file.

jaydien1358 Tue, 03/03/2009 - 12:26


That did the trick. Thanks!

Makes perfect sense now. I guess the text that was under that DN was being percieved by CCA as being a DID.? In any event, that extra text was a typo.

Thanks again.




This Discussion