Dial Plan in CCA 1.9

jaydien1358 · ‎02-27-2009

Hello,

I am currently recieving a Dial-Plan error in CCA which is prohibitting me from submitting my changes until I fix the error. However I cannot see where my error is in my dial-plan.

Here are some screen shots of what it is asking me/ telling me:

Any clues into what I'm doing wrong?

Thanks

Brian

www.jaydien.com

Steven Smith · ‎02-27-2009

Can you create this error problem again in your cca and then send me the logs from this directory?

C:\Program Files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant

Also, could you send your config?

Your dial plan looks different than mine, but I don't think yours is incorrect.

Thanks

jaydien1358 · ‎02-27-2009

I attached the files you requested. Thanks.

Brian

jaydien1358 · ‎03-03-2009

Can anyone assist me with this issue? I can't seem to get past this and my CCA is now rendered useless.

Brian

Steven Smith · ‎03-03-2009

Sorry for not replying yesterday. I have asked some developers for assistance on this. When they get back to me, I will let you know what they said.

Thanks

Steven

jaydien1358 · ‎03-03-2009

Thanks.

-Brian

Steven Smith · ‎03-03-2009

Hi Brian,

Here is what the developers had to say.

CSCsu45832: DP: Incoming DID Migration triggered on FXO only; cannot open DID

ephone-dn 13 dual-line
number 101 secondary 4101 no-reg primary
pickup-group 1
label 101
description Brian Fleishman
name Brian Fleishman
call-forward busy 900
call-forward noan 900 timeout 20

You can take off the secondary number on this DN via CLI.

You could also follow the workaround for the bug.

Symptom:
Upon apply of Voice, the Voice->Dial Plan->Incoming Call Handling shows the following error:

"Your current configuration needs to be updated with new Dial plan. Click Configure button to provide necessary information."

However, the Direct Inward Dial Translations (DID) Configure button is disabled. 


Conditions:
Multiple conditions must be present to trigger this condition.

1) FXO only is present.

AND

2) One or more users have a defined PSTN Number.

AND

3) Either

(a) the Router was just previously configured with CCA 1.0/1

OR

(b) user information was just imported to Voice->Users


Workaround:
Perform the following steps to remove DID configuration:

1. Enable a SIP Trunk by selecting some Service Provider.  This will
enable  the DID Configure button.

2. Open DID window and delete all DIDs present. Select OK.

3. Disable SIP Trunk by selecting "None" as Service Provider.

Alternatively, if caused by (3b), remove all PSTN numbers from the Imported file.

Thanks

Steven

jaydien1358 · ‎03-03-2009

Steven,

That did the trick. Thanks!

Makes perfect sense now. I guess the text that was under that DN was being percieved by CCA as being a DID.? In any event, that extra text was a typo.

Thanks again.

Brian

www.jaydien.com