Cannot make International to a specific country

sienz.sienz · ‎02-27-2009

I have some strange issue with the international dialing. We can call any numbers except call to Venezuela.

I found out what the issue is but I cannot figure it out on where to fix it.

The first call we are sending 011+numbers and the call type is unknown.

The Second call, we are sending 011+numbers and the call type is international (FAILED)

I just talked with the phone company and they are saying that if we cannot send 011 and calltype=international. It has one of them, or either one.

But I don't know why it is only for calls to Venezuela 011+58+numbers. I can make calls to other countries.

At this point, I am not sure where to go to fix the issue, I don't think we make any pattern in outgoing calls. I also check the CUCM and it looks good for the international dialing plan.

Please help, Thanks

FIRST CALL - PASSED

*Feb 26 20:09:35.899: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x3F92

Bearer Capability i = 0x8090A2

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98395

Exclusive, Channel 21

Calling Party Number i = 0x2181, 'XXXXXX2580'

Plan:ISDN, Type:National

Called Party Number i = 0x80, '011613XXXX4916'

Plan:Unknown, Type:Unknown

*Feb 26 20:09:35.975: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0xBF92

Channel ID i = 0xA98395

Exclusive, Channel 21

*Feb 26 20:09:39.015: ISDN Se0/0/0:23 Q931: RX <- ALERTING pd = 8 callref = 0xBF92

Progress Ind i = 0x8088 - In-band info or appropriate now available

*Feb 26 20:09:39.839: ISDN Se0/0/0:23 Q931: RX <- CONNECT pd = 8 callref = 0xBF92

*Feb 26 20:09:39.839: %ISDN-6-CONNECT: Interface Serial0/0/0:20 is now connected to 01161XXXXX916 N/A

*Feb 26 20:09:39.843: ISDN Se0/0/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x3F92

*Feb 26 20:09:45.031: %ISDN-6-DISCONNECT: Interface Serial0/0/0:20 disconnected from 01161396694916 , call lasted 5 seconds

SECOND CALL - FAILED

*Feb 26 20:08:06.247: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x3F91

Bearer Capability i = 0x8090A2

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98396

Exclusive, Channel 22

Calling Party Number i = 0x2181, ' XXXXXX2580'

Plan:ISDN, Type:National

Called Party Number i = 0x91, '01158212XXXX663'

Plan:ISDN, Type:International

*Feb 26 20:08:06.315: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0xBF91

Cause i = 0x809C - Invalid number format (incomplete number)

paolo bevilacqua · ‎02-27-2009

I just talked with the phone company and they are saying that if we cannot send 011 and calltype=international. It has one of them, or either one

That is correct. Now, there a couple of quirks that you have to consider.

First, sometime due to international routing, strange things happen with a country only or even a subset of it.

Second, depending the switch type confoigured, there is some (wrong) logic in cisco that can force type international behind your back.

So, try the suggestion above, configure for 011... and unknown, or 54.... and international.

sienz.sienz · ‎02-27-2009

How can the gateway determine this call type:

Plan:ISDN, Type:International

Plan:Unknown, Type:Unknown

Is that from our dialpan in CUCM? or something else.

paolo bevilacqua · ‎02-27-2009

From your question, I infer you have are using H.323 and isdn switch-type primary-5ess, correct?

I need this confirmed to guide you to the correct configuration.

sienz.sienz · ‎02-27-2009

Thank you again for your help,

H.323 - YES

and isdn switch-type primary-5ess - I am not sure

Also we are using CUCM 6.1 if that's matter

paolo bevilacqua · ‎02-27-2009

Try this quick fix under PRI interface:

isdn map address . plan unknown type unknown

Then check if gets the desired effect, force all calls to unknown numbering plan.

sienz.sienz · ‎02-27-2009

So we are adding this script to the PRI interface and it works

isdn map address . plan unknown type unknown

But it changed all plan and type to unknown. including the Calling Party Number

Calling Party Number i = 0x2181, 'XXXXXX2580'

Plan:ISDN, Type:National

is this going to be a problem?

paolo bevilacqua · ‎02-27-2009

Not necessarily. Check with a cellphone if you are receiving a correct CLID.

Please remember to rate useful posts with the scrollbox below.

sienz.sienz · ‎02-27-2009

So i got this from another forum, adding this:

isdn map address 011* plan unknown type unknown

I have not tried it but it seems this will not change all of the call type, only 011*.

Any input if i should do

isdn map address . plan unknown type unknown

or

isdn map address 011* plan unknown type unknown

Thanks

paolo bevilacqua · ‎02-28-2009

Basically, it's ok to make all outgoing calls unknown type.

If you notice that changing the calling number creates any problem, come back here for an alternative configuration.

acharyr123 · ‎04-14-2009

Hi Friend,

I am facing similar issue...Actually i get the below error when i dial to a particular number (within UAE only).

"incompatible estination".

Plz find attached the logs & sh run & suggest....

We can call to all numbers except the below:

But from Avaya or cell phone we can make calls to that very number...We have CCM 6.1 & Cisco 2821 Voice Gateway..