Phone Issues after 7.0.2 Upgrade

Unanswered Question
Feb 28th, 2009
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I've upgraded to the new 7.0.2 pack to get a 7916 working on a 7965. After the upgrade im having the unsupported phone issue that several other people have had. I have download the workaround CVS file but that made no change. My biggest issue and concern is that I have noticed all the phone folders on the flash or empty and my config TFTP entry's for the phones still reflects the old file structure from 4.2.9. I have attempted to copy the files to the flash with a card reader but the UC520 could not see the files when I did this. Anyone having this problem or got any ideas?



tftp-server apps11.8-2-2TR2.sbn
tftp-server apps31.8-2-2TR2.sbn
tftp-server apps41.8-2-2TR2.sbn
tftp-server apps70.8-2-2TR2.sbn
tftp-server cmterm_7936.3-3-13-0.bin
tftp-server cnu11.8-2-2TR2.sbn
tftp-server cnu31.8-2-2TR2.sbn
tftp-server cnu41.8-2-2TR2.sbn
tftp-server cnu70.8-2-2TR2.sbn
tftp-server CP7902080002SCCP060817A.sbin
tftp-server cvm11sccp.8-2-2TR2.sbn
tftp-server cvm31sccp.8-2-2TR2.sbn
tftp-server cvm41sccp.8-2-2TR2.sbn
tftp-server cvm70sccp.8-2-2TR2.sbn
tftp-server dsp11.8-2-2TR2.sbn
tftp-server dsp31.8-2-2TR2.sbn
tftp-server dsp41.8-2-2TR2.sbn
tftp-server dsp70.8-2-2TR2.sbn
tftp-server jar11sccp.8-2-2TR2.sbn
tftp-server jar31sccp.8-2-2TR2.sbn
tftp-server jar41sccp.8-2-2TR2.sbn
tftp-server jar70sccp.8-2-2TR2.sbn
tftp-server P00308000500.bin
tftp-server P00308000500.loads
tftp-server P00308000500.sb2
tftp-server P00308000500.sbn
tftp-server S00105000200.sbn
tftp-server SCCP11.8-2-2SR2S.loads
tftp-server SCCP31.8-2-2SR2S.loads
tftp-server SCCP41.8-2-2SR2S.loads
tftp-server SCCP70.8-2-2SR2S.loads
tftp-server term06.default.loads
tftp-server term11.default.loads
tftp-server term31.default.loads
tftp-server term41.default.loads
tftp-server term61.default.loads
tftp-server term70.default.loads
tftp-server term71.default.loads
tftp-server flash:SCCP42.8-3-2S.loads
tftp-server flash:SCCP45.8-3-2S.loads
tftp-server flash:SCCP75.8-3-2S.loads
tftp-server flash:apps42.8-3-1-22.sbn
tftp-server flash:apps45.8-3-1-22.sbn
tftp-server flash:apps75.8-3-1-22.sbn
tftp-server flash:cnu42.8-3-1-22.sbn
tftp-server flash:cnu45.8-3-1-22.sbn
tftp-server flash:cnu75.8-3-1-22.sbn
tftp-server flash:cvm42sccp.8-3-1-22.sbn
tftp-server flash:cvm45sccp.8-3-1-22.sbn
tftp-server flash:cvm75sccp.8-3-1-22.sbn
tftp-server flash:dsp42.8-3-1-22.sbn
tftp-server flash:dsp45.8-3-1-22.sbn
tftp-server flash:dsp75.8-3-1-22.sbn
tftp-server flash:jar42sccp.8-3-1-22.sbn
tftp-server flash:jar45sccp.8-3-1-22.sbn
tftp-server flash:jar75sccp.8-3-1-22.sbn
tftp-server flash:term42.default.loads
tftp-server flash:term45.default.loads
tftp-server flash:term62.default.loads
tftp-server flash:term65.default.loads
tftp-server flash:term75.default.loads
tftp-server flash:APPS-1.2.1.SBN
tftp-server flash:CP7921G-1.2.1.LOADS
tftp-server flash:GUI-1.2.1.SBN
tftp-server flash:SYS-1.2.1.SBN
tftp-server flash:TNUX-1.2.1.SBN
tftp-server flash:TNUXR-1.2.1.SBN
tftp-server flash:WLAN-1.2.1.SBN
tftp-server flash:cp524g-08-01-12.bin
tftp-server flash:SIP3951.8-1-2.loads
tftp-server flash:BOOT3951.0-0-0-9.zz
tftp-server flash:DSP3951.0-0-0-2.zz
tftp-server flash:SIP3951.8-1-2-0.zz
tftp-server flash:/Desktops/CampusNight.png alias CampusNight.png
tftp-server flash:/Desktops/CiscoFountain.png alias CiscoFountain.png
tftp-server flash:/Desktops/CiscoLogo.png alias CiscoLogo.png
tftp-server flash:/Desktops/Fountain.png alias Fountain.png
tftp-server flash:/Desktops/MorroRock.png alias MorroRock.png
tftp-server flash:/Desktops/NantucketFlowers.png alias NantucketFlowers.png
tftp-server flash:/Desktops/TN-CampusNight.png alias TN-CampusNight.png
tftp-server flash:/Desktops/TN-CiscoFountain.png alias TN-CiscoFountain.png
tftp-server flash:/Desktops/TN-CiscoLogo.png alias TN-CiscoLogo.png
tftp-server flash:/Desktops/TN-Fountain.png alias TN-Fountain.png
tftp-server flash:/Desktops/TN-MorroRock.png alias TN-MorroRock.png
tftp-server flash:/Desktops/TN-NantucketFlowers.png alias TN-NantucketFlowers.png
tftp-server flash:/Desktops/320x216x16/List.xml alias Desktops/320x216x16/List.xml
tftp-server flash:/Desktops/320x212x16/List.xml alias Desktops/320x212x16/List.xml
tftp-server flash:/Desktops/320x212x12/List.xml alias Desktops/320x212x12/List.xml
tftp-server flash:/bacdprompts/en_bacd_allagentsbusy.au alias en_bacd_allagentsbusy.au
tftp-server flash:/bacdprompts/en_bacd_disconnect.au alias en_bacd_disconnect.au
tftp-server flash:/bacdprompts/en_bacd_enter_dest.au alias en_bacd_enter_dest.au
tftp-server flash:/bacdprompts/en_bacd_invalidoption.au alias en_bacd_invalidoption.au
tftp-server flash:/bacdprompts/en_bacd_music_on_hold.au alias en_bacd_music_on_hold.au
tftp-server flash:/bacdprompts/en_bacd_options_menu.au alias en_bacd_options_menu.au
tftp-server flash:/bacdprompts/en_bacd_welcome.au alias en_bacd_welcome.au
tftp-server flash:/bacdprompts/en_bacd_xferto_operator.au alias en_bacd_xferto_operator.au
tftp-server flash:/ringtones/Analog1.raw alias Analog1.raw
tftp-server flash:/ringtones/Analog2.raw alias Analog2.raw
tftp-server flash:/ringtones/AreYouThere.raw alias AreYouThere.raw
tftp-server flash:/ringtones/AreYouThereF.raw alias AreYouThereF.raw
tftp-server flash:/ringtones/Bass.raw alias Bass.raw
tftp-server flash:/ringtones/CallBack.raw alias CallBack.raw
tftp-server flash:/ringtones/Chime.raw alias Chime.raw
tftp-server flash:/ringtones/Classic1.raw alias Classic1.raw
tftp-server flash:/ringtones/Classic2.raw alias Classic2.raw
tftp-server flash:/ringtones/ClockShop.raw alias ClockShop.raw
tftp-server flash:/ringtones/DistinctiveRingList.xml alias DistinctiveRingList.xml
tftp-server flash:/ringtones/Drums1.raw alias Drums1.raw
tftp-server flash:/ringtones/Drums2.raw alias Drums2.raw
tftp-server flash:/ringtones/FilmScore.raw alias FilmScore.raw
tftp-server flash:/ringtones/HarpSynth.raw alias HarpSynth.raw
tftp-server flash:/ringtones/Jamaica.raw alias Jamaica.raw
tftp-server flash:/ringtones/KotoEffect.raw alias KotoEffect.raw
tftp-server flash:/ringtones/MusicBox.raw alias MusicBox.raw
tftp-server flash:/ringtones/Piano1.raw alias Piano1.raw
tftp-server flash:/ringtones/Piano2.raw alias Piano2.raw
tftp-server flash:/ringtones/Pop.raw alias Pop.raw
tftp-server flash:/ringtones/Pulse1.raw alias Pulse1.raw
tftp-server flash:/ringtones/Ring1.raw alias Ring1.raw
tftp-server flash:/ringtones/Ring2.raw alias Ring2.raw
tftp-server flash:/ringtones/Ring3.raw alias Ring3.raw
tftp-server flash:/ringtones/Ring4.raw alias Ring4.raw
tftp-server flash:/ringtones/Ring5.raw alias Ring5.raw
tftp-server flash:/ringtones/Ring6.raw alias Ring6.raw
tftp-server flash:/ringtones/Ring7.raw alias Ring7.raw
tftp-server flash:/ringtones/RingList.xml alias RingList.xml
tftp-server flash:/ringtones/Sax1.raw alias Sax1.raw
tftp-server flash:/ringtones/Sax2.raw alias Sax2.raw
tftp-server flash:/ringtones/Vibe.raw alias Vibe.raw

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ltcompsys Sat, 02/28/2009 - 11:01
User Badges:

In case anyone wants to see the flash structure.


UC520#show flash
-#- --length-- -----date/time------ path
1          660 Feb 28 2009 12:27:48 -05:00 vlan.dat
2     28064456 Feb 28 2009 12:26:34 -05:00 uc500-advipservicesk9-mz.124-20.T2
3            0 Feb 28 2009 12:26:36 -05:00 phones
4            0 Feb 28 2009 12:26:36 -05:00 phones/7975
5            0 Feb 28 2009 12:26:36 -05:00 phones/7970_7971
6            0 Feb 28 2009 12:26:38 -05:00 phones/7945_7965
7            0 Feb 28 2009 12:26:38 -05:00 phones/7942_7962
8            0 Feb 28 2009 12:26:40 -05:00 phones/7941_7961
9            0 Feb 28 2009 12:26:40 -05:00 phones/7940_7960
10           0 Feb 28 2009 12:26:40 -05:00 phones/7937
11           0 Feb 28 2009 12:26:42 -05:00 phones/7936
12           0 Feb 28 2009 12:26:42 -05:00 phones/7931
13           0 Feb 28 2009 12:26:42 -05:00 phones/7925
14           0 Feb 28 2009 12:26:44 -05:00 phones/7921
15           0 Feb 28 2009 12:26:44 -05:00 phones/7916
16           0 Feb 28 2009 12:26:46 -05:00 phones/7915
17           0 Feb 28 2009 12:26:46 -05:00 phones/7914
18           0 Feb 28 2009 12:26:48 -05:00 phones/7906_7911
19           0 Feb 28 2009 12:26:48 -05:00 phones/7902
20           0 Feb 28 2009 12:26:50 -05:00 phones/525
21           0 Feb 28 2009 12:26:50 -05:00 phones/521_524
22           0 Feb 28 2009 12:26:50 -05:00 phones/3951
23           0 Feb 28 2009 12:26:58 -05:00 Desktops
24      131470 Feb 28 2009 12:26:58 -05:00 Desktops/CampusNight.png
25       80565 Feb 28 2009 12:27:00 -05:00 Desktops/CiscoFountain.png
26        8156 Feb 28 2009 12:27:00 -05:00 Desktops/CiscoLogo.png
27      138278 Feb 28 2009 12:27:00 -05:00 Desktops/Fountain.png
28      109076 Feb 28 2009 12:27:02 -05:00 Desktops/MorroRock.png
29      108087 Feb 28 2009 12:27:02 -05:00 Desktops/NantucketFlowers.png
30       10820 Feb 28 2009 12:27:02 -05:00 Desktops/TN-CampusNight.png
31        9657 Feb 28 2009 12:27:02 -05:00 Desktops/TN-CiscoFountain.png
32        2089 Feb 28 2009 12:27:02 -05:00 Desktops/TN-CiscoLogo.png
33        7953 Feb 28 2009 12:27:04 -05:00 Desktops/TN-Fountain.png
34        7274 Feb 28 2009 12:27:04 -05:00 Desktops/TN-MorroRock.png
35        9933 Feb 28 2009 12:27:04 -05:00 Desktops/TN-NantucketFlowers.png
36           0 Feb 28 2009 12:27:04 -05:00 Desktops/320x216x16
37         651 Feb 28 2009 12:27:04 -05:00 Desktops/320x216x16/List.xml
38           0 Feb 28 2009 12:27:04 -05:00 Desktops/320x212x16
39         651 Feb 28 2009 12:27:04 -05:00 Desktops/320x212x16/List.xml
40           0 Feb 28 2009 12:27:06 -05:00 Desktops/320x212x12
41         651 Feb 28 2009 12:27:06 -05:00 Desktops/320x212x12/List.xml
42           0 Feb 28 2009 12:27:06 -05:00 autoattendant
43       94503 Feb 28 2009 12:27:06 -05:00 autoattendant/AA_SBCS_v01.aef
44       96166 Feb 28 2009 12:27:06 -05:00 autoattendant/AA_SBCS_v02.aef
45       15891 Feb 28 2009 12:27:08 -05:00 autoattendant/AA_transfer.aef
46           0 Feb 28 2009 12:27:08 -05:00 bacdprompts
47       75650 Feb 28 2009 12:27:08 -05:00 bacdprompts/en_bacd_allagentsbusy.au
48       83291 Feb 28 2009 12:27:08 -05:00 bacdprompts/en_bacd_disconnect.au
49       63055 Feb 28 2009 12:27:10 -05:00 bacdprompts/en_bacd_enter_dest.au
50       37952 Feb 28 2009 12:27:10 -05:00 bacdprompts/en_bacd_invalidoption.au
51      496521 Feb 28 2009 12:27:12 -05:00 bacdprompts/en_bacd_music_on_hold.au
52      123446 Feb 28 2009 12:27:14 -05:00 bacdprompts/en_bacd_options_menu.au
53       42978 Feb 28 2009 12:27:14 -05:00 bacdprompts/en_bacd_welcome.au
54       34794 Feb 28 2009 12:27:14 -05:00 bacdprompts/en_bacd_xferto_operator.au
55           0 Feb 28 2009 12:27:14 -05:00 cca
56         616 Feb 28 2009 12:27:14 -05:00 cca/Key_Phoneloads.csv
57        2176 Feb 28 2009 12:27:14 -05:00 cca/supportedphonetable.csv
58         367 Feb 28 2009 12:27:16 -05:00 cca/UC500_CCA_Dir_7.0.2.txt
59           0 Feb 28 2009 12:27:16 -05:00 gui
60        4118 Feb 28 2009 12:27:16 -05:00 gui/admin_user.html
61      664796 Feb 28 2009 12:27:20 -05:00 gui/admin_user.js
62        1029 Feb 28 2009 12:27:20 -05:00 gui/CiscoLogo.gif
63         657 Feb 28 2009 12:27:20 -05:00 gui/CME_GUI_README.TXT
64         953 Feb 28 2009 12:27:20 -05:00 gui/Delete.gif
65       16948 Feb 28 2009 12:27:20 -05:00 gui/dom.js
66         864 Feb 28 2009 12:27:20 -05:00 gui/downarrow.gif
67        6315 Feb 28 2009 12:27:22 -05:00 gui/ephone_admin.html
68        4558 Feb 28 2009 12:27:22 -05:00 gui/logohome.gif
69        3978 Feb 28 2009 12:27:22 -05:00 gui/normal_user.html
70       80123 Feb 28 2009 12:27:22 -05:00 gui/normal_user.js
71        1347 Feb 28 2009 12:27:22 -05:00 gui/Plus.gif
72         843 Feb 28 2009 12:27:22 -05:00 gui/sxiconad.gif
73         174 Feb 28 2009 12:27:24 -05:00 gui/Tab.gif
74        2492 Feb 28 2009 12:27:24 -05:00 gui/telephony_service.html
75         870 Feb 28 2009 12:27:24 -05:00 gui/uparrow.gif
76       10230 Feb 28 2009 12:27:24 -05:00 gui/xml-test.html
77        3493 Feb 28 2009 12:27:24 -05:00 gui/xml.template
78           0 Feb 28 2009 12:27:24 -05:00 gui/sn
79       11899 Feb 28 2009 12:27:26 -05:00 gui/sn/handshake.html
80      633459 Feb 28 2009 12:27:28 -05:00 gui/sn/handshake.swf
81      496521 Feb 28 2009 12:27:30 -05:00 music-on-hold.au
82      496521 Feb 28 2009 12:27:34 -05:00 music-on-hold_10db.au
83      496521 Feb 28 2009 12:27:36 -05:00 music-on-hold_3db.au
84      496521 Feb 28 2009 12:27:38 -05:00 music-on-hold_6db.au
85           0 Feb 28 2009 12:27:38 -05:00 ringtones
86        8160 Feb 28 2009 12:27:38 -05:00 ringtones/Analog1.raw
87        8160 Feb 28 2009 12:27:38 -05:00 ringtones/Analog2.raw
88        5280 Feb 28 2009 12:27:38 -05:00 ringtones/AreYouThere.raw
89        5040 Feb 28 2009 12:27:38 -05:00 ringtones/AreYouThereF.raw
90        8160 Feb 28 2009 12:27:40 -05:00 ringtones/Bass.raw
91       12240 Feb 28 2009 12:27:40 -05:00 ringtones/CallBack.raw
92       16040 Feb 28 2009 12:27:40 -05:00 ringtones/Chime.raw
93        8160 Feb 28 2009 12:27:40 -05:00 ringtones/Classic1.raw
94       16080 Feb 28 2009 12:27:40 -05:00 ringtones/Classic2.raw
95       10800 Feb 28 2009 12:27:40 -05:00 ringtones/ClockShop.raw
96        2823 Feb 28 2009 12:27:40 -05:00 ringtones/DistinctiveRingList.xml
97        9600 Feb 28 2009 12:27:40 -05:00 ringtones/Drums1.raw
98       13440 Feb 28 2009 12:27:42 -05:00 ringtones/Drums2.raw
99       15840 Feb 28 2009 12:27:42 -05:00 ringtones/FilmScore.raw
100      16080 Feb 28 2009 12:27:42 -05:00 ringtones/HarpSynth.raw
101       8160 Feb 28 2009 12:27:42 -05:00 ringtones/Jamaica.raw
102      16080 Feb 28 2009 12:27:42 -05:00 ringtones/KotoEffect.raw
103      12720 Feb 28 2009 12:27:42 -05:00 ringtones/MusicBox.raw
104       8160 Feb 28 2009 12:27:44 -05:00 ringtones/Piano1.raw
105      15360 Feb 28 2009 12:27:44 -05:00 ringtones/Piano2.raw
106       9360 Feb 28 2009 12:27:44 -05:00 ringtones/Pop.raw
107       7200 Feb 28 2009 12:27:44 -05:00 ringtones/Pulse1.raw
108       4000 Feb 28 2009 12:27:44 -05:00 ringtones/Ring1.raw
109       4000 Feb 28 2009 12:27:44 -05:00 ringtones/Ring2.raw
110       4000 Feb 28 2009 12:27:44 -05:00 ringtones/Ring3.raw
111       4000 Feb 28 2009 12:27:44 -05:00 ringtones/Ring4.raw
112       4000 Feb 28 2009 12:27:46 -05:00 ringtones/Ring5.raw
113       4000 Feb 28 2009 12:27:46 -05:00 ringtones/Ring6.raw
114       4000 Feb 28 2009 12:27:46 -05:00 ringtones/Ring7.raw
115       2823 Feb 28 2009 12:27:46 -05:00 ringtones/RingList.xml
116      10800 Feb 28 2009 12:27:46 -05:00 ringtones/Sax1.raw
117      14160 Feb 28 2009 12:27:46 -05:00 ringtones/Sax2.raw
118      16080 Feb 28 2009 12:27:46 -05:00 ringtones/Vibe.raw
119          0 Feb 28 2009 12:27:48 -05:00 sn
120          0 Feb 28 2009 12:27:48 -05:00 sn/tmp
121          0 Feb 28 2009 12:27:48 -05:00 sn/status
122      24133 Feb 28 2009 12:28:34 -05:00 UC520-32U-8FXO-K9-factory-7.0.2.cfg

Saurabh Verma Sun, 03/01/2009 - 11:33
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This is an issue with CCA 1.9 release. A workaround for this has been posted at https://www.myciscocommunity.com/docs/DOC-3026


This issue is resolved in CCA 1.9.1 which can be downloaded from CCO. To download CCA, follow the CCA download link (listed under table SBCS 1.4 Cisco Software components) on the SBCS Solutions page - https://www.myciscocommunity.com/docs/DOC-1508


HTH,

Saurabh

phershaw Tue, 03/03/2009 - 01:20
User Badges:

I encountered the same issues and the new CCA release has fixed these, although there seems to be no mention in the release notes of these problems.


Phil

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