UCCX Outbound preview Dialer

Unanswered Question
Mar 1st, 2009

Hi all,

just want to check if it is possible to perform a Outbound Preview Dialer to calls from Abandon Calls to the inbound Call?

I have this problem too.
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ivillegas Fri, 03/06/2009 - 06:40

Cisco Unified CCX Outbound Preview Dailer (Outbound) allows Outbound agents to participate in outbound campaigns in addition to handling inbound calls.

r.stockton Mon, 10/05/2009 - 12:13

Have you had success in mapping Abandoned calls to the outbound dialer?

geoff@hp.com Mon, 10/05/2009 - 13:35

Query the database for the abandoned calls and use this list for the Dialer. Sounds pretty easy to do manually.

To automate this you would need a scheduled job, running each night, automatically getting the abandoned calls for just that one day. Then export these somewhere and use the list to seed the Dialer.

A nice challenge.

Regards,

Geoff

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Posted March 1, 2009 at 10:27 PM
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