ivillegas Fri, 03/06/2009 - 06:40
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Cisco Unified CCX Outbound Preview Dailer (Outbound) allows Outbound agents to participate in outbound campaigns in addition to handling inbound calls.

r.stockton Mon, 10/05/2009 - 12:13
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Have you had success in mapping Abandoned calls to the outbound dialer?

Query the database for the abandoned calls and use this list for the Dialer. Sounds pretty easy to do manually.

To automate this you would need a scheduled job, running each night, automatically getting the abandoned calls for just that one day. Then export these somewhere and use the list to seed the Dialer.

A nice challenge.




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