Hi!

With Unity you can create a Call Handler with Extension = XXX and record an standard greeting for it.

Basically create a CTI Route point in CUCM with DN = XXX and with Call Forward all to Voicemail. Then in

Unity add a Call Handler with DN= XXX and configure the settings you need.

You can change greetings easily using the phone (greetings administrator) or within the server. For the end

customer it will be easier to use the phone, so if he owns the CH, he can login to unity and re-record the greeting

as required.

Check these links:

*** Setting Up the Cisco Unity Greetings Administrator ***

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag250e.html

*** Call Handler Settings ***

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/interface_reference/guide/ex/50curg070e.html

*** Cisco Unity System Administration Guide (With Microsoft Exchange), Release 4.0(5) ***

--> Call Handler Settings

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/administration/guide/ex/sag_0200.html

Hope this helps!

Regards,

Teresa.