UCCX 7.x and Call Monitoring/Recording in CUCM 7.x

Unanswered Question
Mar 2nd, 2009

Is it possible for the silent monitoring/recording of line appearances (in CUCM 7.x) to operate with the UCCX CSD - i.e. have it communicate via CTI to initiate the monitoring/recording of calls by CUCM rather than the using the functionality built into UCCX. The advantage of the CUCM solution is that (R)SPAN is no longer required.

I have this problem too.
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villarrealed Mon, 03/02/2009 - 18:06

Which version of UCCX are you using? UCCX Version 4.x and above allow for both SPAN port and Desktop Monitoring. From the SRND: "Desktop monitoring provides a mechanism for the CAD application to obtain a copy of the RTP packet

streams directly from the phone and therefore removing the need for a Monitoring component connected

to the SPAN port on the Catalyst switch. A 7940 or above phone is required for desktop monitoring and

the agent workstation running CAD must be connected to the data port on the back of the agent phone.

The IP Communicator (softphone) also supports using desktop monitoring for silent monitoring and

recording."

Leonardo Oliveira Fri, 05/06/2011 - 15:10

Hi,

I Found this excellent doc by Walter Solano https://supportforums.cisco.com/docs/DOC-12335

But Im trying to confiure the Call Monitoring/recording in my UCCX 7.x. without success.

The Steps that I made:

1º Configured Span To PC port in 7961 and Disabled the G.722 Adv.

2º Enabled the Desktop Monitoring in Admin Web Page:

3º Created a workflow

4º Restarted the services:

Cisco Desktop Recording Service

Cisco Desktop VoIP Monitor Service

Cisco Desktop Recording & Statistics Service


5º Make a tests calls to my CAD

Fail: When a try to get the Recorded files:

Can anyone help me?

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