03-02-2009 03:40 AM - edited 03-14-2019 03:45 AM
Is it possible for the silent monitoring/recording of line appearances (in CUCM 7.x) to operate with the UCCX CSD - i.e. have it communicate via CTI to initiate the monitoring/recording of calls by CUCM rather than the using the functionality built into UCCX. The advantage of the CUCM solution is that (R)SPAN is no longer required.
03-02-2009 06:06 PM
Which version of UCCX are you using? UCCX Version 4.x and above allow for both SPAN port and Desktop Monitoring. From the SRND: "Desktop monitoring provides a mechanism for the CAD application to obtain a copy of the RTP packet
streams directly from the phone and therefore removing the need for a Monitoring component connected
to the SPAN port on the Catalyst switch. A 7940 or above phone is required for desktop monitoring and
the agent workstation running CAD must be connected to the data port on the back of the agent phone.
The IP Communicator (softphone) also supports using desktop monitoring for silent monitoring and
recording."
05-06-2011 03:10 PM
Hi,
I Found this excellent doc by Walter Solano https://supportforums.cisco.com/docs/DOC-12335
But Im trying to confiure the Call Monitoring/recording in my UCCX 7.x. without success.
The Steps that I made:
1º Configured Span To PC port in 7961 and Disabled the G.722 Adv.
2º Enabled the Desktop Monitoring in Admin Web Page:
3º Created a workflow
4º Restarted the services:
Cisco Desktop Recording Service
Cisco Desktop VoIP Monitor Service
Cisco Desktop Recording & Statistics Service
5º Make a tests calls to my CAD
Fail: When a try to get the Recorded files:
Can anyone help me?
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