Unity subscribers are calling into their own number and as they listen to their own greeting, they are pressing the * key to check their messages. I have read that I should be able to set the caller input for the * key to "Attempt signin" so they don't have to enter
their ID, only their password. However, "Attempt signin" is not an option, so the option is set to "Signin" which prompts for ID.
Using "Easy Signin" is not an option, as they want only their extension and alternate extensions access to this. Where did "Attempt sign in" go in this scenario.
I have verified, through call viewer, that the digits coming in to Unity match what is defined for alternate extension.