7925 IP Phone says Registration Rejected

DMobley1022 · ‎03-02-2009

So I have configured my 7925 Wireless phone and it is saying Registration Rejected. I'm just trying to rule out possible causes for this.

I'm pretty sure that I can rule out an inccorect SSID or Pre-shared Key because it sees CM and has talked to CM6.0 because the phone has an IP address, it has the DHCP, it has the DNS and TFTP server, etc... so that would rule out wrong SSID or pre-shared key correct?

Could it be that I don't have enough Licenses or something?

migilles · ‎03-02-2009

Registration rejected means that either the CM doesn't support the 7925G device type or the MAC doesn't exist in the database.

So yes this is not a WLAN config issue. And appears that is indeed talking to the correct CM.

Sounds like you need to load the latest devpack on your CM to get 7925G support.

cmterm-devicepack6.0.1.3116-1.cop.sgn

Release Date: 21/Jan/2009

Cisco Unified Communications Manager 6.0 Device Package - Compatible CCM Version: 6.0(1)

Size: 113660.42 KB (116388260 bytes)

http://www.cisco.com/web/software/282074299/24560/cmterm-devicepack-6_0_1_3116-1_readme.html

Can download the devpack @ http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=6.0%281.3116%29&mdfid=280968161&sftType=Unified+Communications+Manager%2FCallManager+Device+Packages&optPlat=&nodecount=2&edesignator=null&modelName=Cisco+Unified+Communications+Manager+V....

Leo Laohoo · ‎03-03-2009

Good info. +5