Cannot add DID-Fax to Email

Unanswered Question

We have many DID-Fax to Emails setup on our UC500 and I wonder if there is a limit to this. I know there are limits on DN's and Ephones and I wonder if there is a similar limitation on the number of Dial-Peers.  I have been told there is no limit to dial-peers other than the amount of memory you have on the router.  How can I tell if I have reached this limit or if not why is this particular DID-fax to e-mail not working.

When the DID is dialed the fax answers and will start to accept the pages. After about 30 seconds the fax fails with COMM error.  I have tried this from several fax machines to eliminate the outside equipment and line.  Because we have about 20 DID-Fax to e-mail dial peers and all others are working.  this happens to be the newest one bringing me back to the limitation possibility.

Below is a sample of a DID-Fax to e-mail dial-peer that works and right below that is the one that will not work.  Everything is the same except the e-mail address and the DID number.

*************************************************

THIS ONE WORKS............

dial-peer voice 401 pots
service onramp
incoming called-number 5159
direct-inward-dial
port 0/2/0:23
!
dial-peer voice 302 mmoip
service fax_on_vfc_onramp_app out-bound
destination-pattern 2011
information-type fax
session target mailto:[email protected]

*****************************************************

THIS ONE DOES NOT WORK...........

dial-peer voice 402 pots
service onramp
incoming called-number 2011
direct-inward-dial
port 0/2/0:23
!
dial-peer voice 303 mmoip
service fax_on_vfc_onramp_app out-bound
destination-pattern 2026
information-type fax
session target mailto:[email protected]

I have this problem too.
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Correction on my dial-peer examples....

*************************************************

THIS ONE WORKS............

dial-peer voice 304 mmoip
service fax_on_vfc_onramp_app out-bound
  destination-pattern 5158
information-type fax
session targetmailto:[email protected]
!
dial-peer voice 404 pots
service onramp
incoming called-number 5158
direct-inward-dial
port 0/2/0:23

*****************************************************

THIS ONE DOES NOT WORK...........

dial-peer voice 303 mmoip
service fax_on_vfc_onramp_app out-bound
destination-pattern 2026
information-type fax
session target
mailto:[email protected]
!
dial-peer voice 403 pots
service onramp
incoming called-number 2026
direct-inward-dial
port 0/2/0:23

JOHN NIKOLATOS Sun, 03/08/2009 - 19:44

Do a debug and make sure that the dail-peer it matches (when the fax comes in) is actually dial-peer 403.  I bet a different dial-peer is picking it up before it gets to 403.

I had this problem every time I troubleshot this.... and or changed anything with dial-peers.  The dial-peer with a incoming called number .% always matches first and is defined from the configuration assistant in the start of the dial-peers..

Type "debug voice ccapi inout"

type "terminal monitor"

Call into the fax line and make sure you are logging all output to a text file ( a lot of info will scroll by)...  And look for the line "dial-peer" and see if it shows 403 as the match..

Once you find what dial-peer it is matching, copy it and paste it into wordpad and then delete the dial-peer.  Keep doing this until you get teh fax to work, then  past the deleted ones back in if needed so they end up in the dial-peer list AFTER the fax dial-peer 403... then it will continue to work.

Skyler Spence Mon, 03/09/2009 - 08:01

Good troubleshooting information here!  Just FYI, an alternative debug that may save some headache is going to be debug voip dialpeer.  This will tell you which dialpeer is being matched but will fit comfortably on the terminal screen.

I ran the debug and here is part of the result. I wish I understood this but from what I can see it is my number calling in 9543600944 and it is hitting the number I am trying to reach ending in 2026 and I see Dial-Peer 403 in the text as well.  Any help on the translation of this is greatly appreciated.  If youi need more of the log I can send it. - thanks

Mar 11 15:46:40.075: //-1/A57C273B8844/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x85DDAAD0, Call Info(
   Calling Number=9543600944,(Calling Name=)(TON=National, NPI=ISDN, Screening=Network, Presentation=Allowed),
   Called Number=2026(TON=National, NPI=ISDN),
   Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE,
   Incoming Dial-peer=403, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=TRUE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1
Mar 11 15:46:40.079: //-1/A57C273B8844/CCAPI/ccCheckClipClir:
   In: Calling Number=9543600944(TON=National, NPI=ISDN, Screening=Network, Presentation=Allowed)
Mar 11 15:46:40.079: //-1/A57C273B8844/CCAPI/ccCheckClipClir:
   Out: Calling Number=9543600944(TON=National, NPI=ISDN, Screening=Network, Presentation=Allowed)
Mar 11 15:46:40.079: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
Mar 11 15:46:40.079: :cc_get_feature_vsa malloc success
Mar 11 15:46:40.079: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
Mar 11 15:46:40.079:  cc_get_feature_vsa count is 10
Mar 11 15:46:40.079: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
Mar 11 15:46:40.079: :FEATURE_VSA attributes are: feature_name:0,feature_time:2241809984,feature_id:14047
Mar 11 15:46:40.079: //12062/A57C273B8844/CCAPI/cc_api_call_setup_ind_common:
   Set Up Event Sent;
   Call Info(Calling Number=9543600944(TON=National, NPI=ISDN, Screening=Network, Presentation=Allowed),
   Called Number=2026(TON=National, NPI=ISDN))

Skyler Spence Thu, 03/12/2009 - 07:22

The debug definitely shows that your incoming dial-peer is being matched, but it cuts off before it matches an outbound dial-peer.  If you search the rest of the log, you should see a statement like  Outgoing Dial-peer=xxxx where xxxx is hopefully your configured 303 dial-peer.  Search through the log for this info (easily done via notepad) and let us know what you find.

JOHN NIKOLATOS Thu, 03/12/2009 - 09:35

ALso please tell me you have the application downloaded and on your flash properly...

application
  service onramp flash:app_faxmail_onramp.2.0.1.3.tcl
  !

Also do a "show flash" and tell me is show something like this (that matches command name above).

131      16864 Feb 22 2008 19:10:18 -05:00 UC520-32U-8FXO-K9-factory-4.2.4.cfg
132   25773484 Apr 22 2008 10:57:44 -04:00 uc500-advipservicesk9-mz.124-11.XW7
133    1306037 Apr 22 2008 10:59:00 -04:00 WLAN-1.0.4.SBN
134     876810 Apr 22 2008 10:59:04 -04:00 cp524g-08-01-07.bin
135      12262 Oct 15 2008 21:14:34 -04:00 app_faxmail_onramp.2.0.1.3.tcl

JOHN NIKOLATOS Thu, 03/12/2009 - 18:32

O.K. I forgot you said one works....  This is weird, you are sure the email is not getting through but maybe the mailbox is doing something to it. like a SPAM filter or other blocking the email.....

The only problem I ever had with this is that the dial-peer does not match the rifght one.... but once it does and if all the others work, that means the SMTP and connectivity and everything is setup right...

O.K. maybe the outbound dial-peer is stepping on the MMOIP dial-peer for the fax?  Just try a whole different DID and see what happens?

   

I notice that your DID for the one working is 5000's and the one not working is 2000's?  Are they two different PRI lines?  If there is maybe there is a configuration mismatch between them..

I am curious about using a deifferent DID and  seeing what happens.

Also is the email address you are sending to on the same domain?

Marcos Hernandez Thu, 03/12/2009 - 18:38

To test if emails to that mailbox work from the UC500, you can use this debug:

debug mmoip send email

It will send something like this:

"This is a test email message sent via Cisco Powered Libretto Faxmail"

This would eliminate the voice/dial peer piece.

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

Skyler Spence Tue, 03/17/2009 - 08:07

If there is no reference to 303 then the dial-peer may not be getting matched.  Try Marcos's suggestion which will tell us for sure if this is a dial-peer problem or something different.

Skyler Spence Thu, 03/19/2009 - 08:21

So the email couldn't be sent to that user's mail address, did you try the command with other email addresses?  Basically, is the system unable to send an email to only this one address or is it unable to send test emails to any address?  At this point, I think that opening a TAC case would be advisable so that they can work with you on more extensive debugging.  Once a case is opened, please either post the case number here or send it to me privately and I will monitor it and make sure it is resolved fully and in a timely manner.

Found the problem and it had nothing to do with the UC520. The customer has his e-mail sent to a third party hosting company then his Exchange server POP's e-mail down every few minutes. When we realized the outbound SMTP server was his hosting provider and not his Exchange server we looked and found an e-mail account for this user had never been setup so the UC520 had no place to send the e-mail.  Thank you all for your support and ideas on this one.

JOHN NIKOLATOS Thu, 03/19/2009 - 18:05

Craig,

I knew it was something like that.  Usually if one works.... it just doesn't make sense that another wouldn't work...  In my one post I said

"This is weird, you are sure the email is not getting through but maybe the mailbox is doing something to it."

It gets hard sometimes...  and you go off in directions that dont help much... I have been there myself.

What threw me off is that your code is edited and all the emails are on the same domain...  so it is hard to help you point out something that might jump out at us when the domains all say ABC.COM  I beleive they are at different domains??

Anyway...  good to hear it is working.

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