hi i have 4 route patterns 08[2-57]!# and 08[2-57]! both of this are working fine users can call the cell numbers with or without pressing the pound key. with this route pattern 07[1-9]!# and 07[1-9]! the users can call the cell number successfully without pressing the pound key, when they press the pound key they get an engaged tone. I have checked my route list, route group, route pattern and every thing seems fine. Is there anything i'm missing? thanks.