I have a QM v2.6.1 installation integrated with CUCM 7.0 & CUCX 7.0. The QM application is configured for server based recording only, so nothing is installed in the client PC.
I have completed the configuration and the recordings are saved in the SQM\audio directory. The problem is that when I listen to these recordings, either with the QM desktop or with any media player after saving the file, the quality of the recording is very bad. Most of the times you can not even hear anything, only noise. This happens for both internal and external calls. The codec used for all calls is G711ulaw.
Any idea why this happens?
Thanks in advance.