CCME : B-ACD:Cannot take the call in queue

Unanswered Question
Mar 3rd, 2009
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Hi,

I'm using CCME 4.0(2)

I've configured applications services for B-ACD and AA.


The first AA use the drop-through mode

and the second AA use a menu system.


My problem is that when the call is in the queue, the phone (member of the hunt group) cannot take/pick the call.


The screen displays that there is X call in the queue.


Is there any issues?


Best regards


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paolo bevilacqua Tue, 03/03/2009 - 12:01
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Which exact IOS ? Some more show "this and that" would be needed.

connect101 Wed, 03/04/2009 - 22:36
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The IOS is c2800nm-advipservicesk9-mz.124-11.T1.bin

It use the CCME 4.0


There is a PVDM2-16 into the router, used for E1 (10 calls)


The CUE version is 2.3.4


the config is in the attachement


Best regards,


queue, auto attendant


paolo bevilacqua Thu, 03/05/2009 - 01:44
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Recommend you upgrade to 12.4(11)XJ4 that works without issues.

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