CCME : B-ACD:Cannot take the call in queue

Unanswered Question
Mar 3rd, 2009

Hi,

I'm using CCME 4.0(2)

I've configured applications services for B-ACD and AA.

The first AA use the drop-through mode

and the second AA use a menu system.

My problem is that when the call is in the queue, the phone (member of the hunt group) cannot take/pick the call.

The screen displays that there is X call in the queue.

Is there any issues?

Best regards

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Overall Rating: 5 (1 ratings)
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connect101 Wed, 03/04/2009 - 22:36

The IOS is c2800nm-advipservicesk9-mz.124-11.T1.bin

It use the CCME 4.0

There is a PVDM2-16 into the router, used for E1 (10 calls)

The CUE version is 2.3.4

the config is in the attachement

Best regards,

queue, auto attendant

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