cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
255
Views
5
Helpful
3
Replies

CCME : B-ACD:Cannot take the call in queue

connect101
Level 1
Level 1

Hi,

I'm using CCME 4.0(2)

I've configured applications services for B-ACD and AA.

The first AA use the drop-through mode

and the second AA use a menu system.

My problem is that when the call is in the queue, the phone (member of the hunt group) cannot take/pick the call.

The screen displays that there is X call in the queue.

Is there any issues?

Best regards

3 Replies 3

paolo bevilacqua
Hall of Fame
Hall of Fame

Which exact IOS ? Some more show "this and that" would be needed.

The IOS is c2800nm-advipservicesk9-mz.124-11.T1.bin

It use the CCME 4.0

There is a PVDM2-16 into the router, used for E1 (10 calls)

The CUE version is 2.3.4

the config is in the attachement

Best regards,

queue, auto attendant

Recommend you upgrade to 12.4(11)XJ4 that works without issues.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: