LMS 3.1 : Processes down for unknown reason...

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Mar 3rd, 2009
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Hello All,


We've just installed LMS 3.1 on Windows 2003 Server and i've got some issues...

The 5 processes below are down (see screenshot attached LMS31_3.jpg):

DFMCTMStartup

CfmDbMonitor

DFMOGSServer

NOSServer

PTM Server


As a consequence, as you can see in screenshots attached (LMS31_1.jpg and LMS31_2.jpg), DCR server, NOS Server and JRM Servers are down.


However all the Ciscoworks Windows services are started.


Do you have any idea from where the problem is coming from ?


Thanks in advance for your help,


Best Regards,


Adrien BOMBLE



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Joe Clarke Tue, 03/03/2009 - 10:33
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Please post the output of the pdshow command and the CmfDbMonitor.log.

ogor Tue, 03/03/2009 - 23:38
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Hi JClarke,

I work with Adrien on these issues.

Please find attachaed the logs files.

Regards

Olivier



Attachment: 
Joe Clarke Tue, 03/03/2009 - 23:43
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This is bad. The CmfDbEngine process is not registered with Daemon Manager. Your installation is incomplete. I recommend you uninstall LMS from this server, then do the following:


* Set the TEMP and TMP environment variables to short values (e.g. C:\WINDOWS\TEMP).


* Disable anti-virus software and security software (e.g. Cisco Security Agent).


* Configure Windows Data Execution Protection (DEP) to only operate on critical windows system files.


* Login as a local Administrator on the server's console.


* Install LMS 3.1 from scratch with locally mounted original media.


After doing that, you should have a working installation. If there are still problems, post the installation log found in the root of the C drive.

adrienbomble Wed, 03/04/2009 - 22:56
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Hello Jclarke,


Thanks a lot for your help. I am doing that asap and i let you know.


Best Regards,


Adrien

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