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Details: CME login failed

support
Level 1
Level 1

Hello All

I can access the Cisco Unity Express -Administration console without any problems but when I try and access Configure - Extensions I get the following error message and wondered if anyone has any ideas?

Error: Unable to login as administrator to the Cisco CallManagerExpress at site 'local'.
Details: CME login failed

Many Thanks

Stuart

5 Replies 5

Stuart,

This is a known issue. Please check this thread:

https://www.myciscocommunity.com/message/2354#2354

Thanks,

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

Sorry Marcos

Where do I run this command?

Many Thanks

Stuart

Telnet or SSH to the UC500 LAN IP (typically 192.168.10.1), login and enter the following:

conf t

ip http path flash:/gui

exit

write mem

Let me know,

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

Hello Marcos

I've entered those details without issue, and have commited them to mem.

I'm still getting this error message.

What IP should I been using to access?

I'm using 10.1.10.1 (Cisco Unity Express Administration)

Many Thanks

Stuart TAylor

The IP is correct. at this point, I would kindly ask you to open a case with our TAC, since you may be having some other issues.

Thanks!

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.

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