Dont think this can be done - But please tell me different

harris.h · ‎03-03-2009

Callmanager 4.1(3).

Is there any way you can autodial numbers when connected on a call eg.

Our customer calls an external IVR sytem, when the call is answered, they have to enter a 12 digit pin code.

They would like to automate this.

Can anyone think of a way to present these as auto dials once the call has been connected, I am struggling to see how.

They currently can do this with their analogue handset.

Thanks in advance

Jaime Valencia · ‎03-03-2009

no, heard this one far too many times. cucm has no way to insert a pause between digits to achieve this

a pause can only be inserted with a dial-peer or from unity, but not on CUCM itself

on both a comma , stands for 1 pause seconds

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

Jeffrey Knuckle · ‎03-03-2009

Just to throw an idea on the table.

How about the customer calls one number and that number forwards the call to the external IVR along with the trailing 12 digits pin code - CCX along with a script should be able to provide greater flexibility.

harris.h · ‎03-04-2009

Have had a go at configuring this today with CRS 4.0, can get the script to dial the external number, but how do you then send the 12 digit PIN to follow.

After calling the number using a call re-direct step, the script then thinks that contact had finished something like

'no contact exists' etc.

Any ideas.

Thanks for all replies so far.

Jeffrey Knuckle · ‎03-05-2009

Call Consult Transfer

"Use the Call Consult Transfer step to perform a supervised transfer. The step can be used to outpulse DTMF digits once the destination answers. The transfer will be completed upon the destination answering the call and DTMF outpulsing

complete (if DTMF digits are specified)"

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_5/programming/script_devp/editor_step_ref/crs451sr.pdf

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