I had an issue with Cisco 7941 (CUCM 6.1) and got the advice to upgrade the firmware to the latest one.
I installed the new firmware on the CUCM and restarted the Cisco TFTP server. I resetted the Device Pool but the phones didn't load the new firmware.
I performed the following steps:
1) Reset the phone manually to factory defaults, but it didn't load the new firmware.
2) Under Device Default, I can see the new firmware but the phone doesn't load it.
3) I typed the name of new firmware under firmware load information field on the phone, but it didn't help either.
I hope someone can guide me to solve this issue. I restarted the CUCM twice but all in vain.