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Unity UM 5.0(1) one subscriber gets mailbox error

Jason Aarons
Level 6
Level 6

‎03-03-2009 12:24 PM - edited ‎03-18-2019 10:36 PM

I did a Bulk Subscriber Delete, then Imported this user, still getting these messages. You can leave her a message but she never gets it. THe other 882 subscribers are having no problems.

Event Type: Error

Event Source: CiscoUnity_MALEx

Event Category: Error

Event ID: 30007

Date: 3/3/2009

Time: 10:26:07 AM

User: N/A

Computer: CDC-UM1

Description:

An error occurred while avcsmgr tried to logon to MAPI mailbox /O=HNB/OU=Duluth/cn=Recipients/cn=Sue.Smith on server MAILSERVER2. The MAPI subsystem return the following error: The information store could not be opened.

Event Type: Error

Event Source: CiscoUnity_Notifier

Event Category: Run

Event ID: 1034

Date: 3/3/2009

Time: 10:26:10 AM

User: N/A

Computer: CDC-UM1

Description:

Mailbox logon failed for user cn=Sue.Smith,cn=Recipients,OU=Duluth,O=HNB. This can occur if the user's message store is unavailable. When the message store becomes available, resync the user from the SA by refreshing the MWI status on the user's Messages page

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Tommer Catlin
VIP Alumni
VIP Alumni

‎03-03-2009 02:13 PM

Sounds like a permissions problem. Check the permissions of a subscriber that works and compare it to this subscriber.

I suspect the "Inherit Rights" is not checked on the Advance Security Tab of the AD user.

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