I am trying to queue a call to a skill group but in a dinamic way, using a variable. That is, when a call comes into IPCC, we dblookup callers profile and the profile is including the skill group to queue. So, in ICM nodes I have to use a variable in the queue node instead of a configured skill group but it is no possible using an expression (as it is in Route select Nodes and queue to agent).
Does anyone know how to do this.
We are using IPCC 7.2.
Thanks and best regards