Personal Directoy Erro + appache + CUCM 7

Unanswered Question
Mar 4th, 2009


i have a problem to see a my contacts in the personal Directoy on the ipphone. when i clic search i get the following error message :" cisco PD error" authentication error".

and int he ccmuser interface, whaen i want to access to the some of the user in the personal address book , i get an error :"HTTP Status 404 - /no-u/pdate-access.jsp". [ see in the attachement].

How i cant troubleshoot apache/ tomcat ?

thanks in advance


I have this problem too.
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testeven Wed, 03/04/2009 - 15:27


What's the exact CCM version you have?

For the ccm user issue check this bug: CSCsv07585

Please make sure that when you login to the ccmuser page you are using the correct case (lower/upper case) for

the user id as CUCM 7.0 is case sensitive.



testeven Wed, 03/04/2009 - 15:34

To fix your "PD Error Message" follow the workaround for this bug: CSCsl95467. Make sure that you configured your service parameters and

when you subscribe to the service, enter in the userID and PIN on the subscription page. That will make the error go away. Most likely you forgot the userID and PIN on the subscription page.


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