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Getting error message "Could not update the user on the CallManager"

ysanadiga01
Level 1
Level 1

‎03-04-2009 01:30 PM - edited ‎03-14-2019 03:45 AM

Hi,

I get the following error message when I try to add a new JTAPI Trigger (Right next to the DN I added):

"Could not update the user on the CallManager"

Thanks.

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0 Helpful
3 Replies 3

irisrios
Level 6
Level 6

‎03-10-2009 05:43 PM

There may be problem in any one trigger. Remove the defective trigger and route point and create new trigger.

0 Helpful

AHMED Ali
Level 1
Level 1

‎03-11-2009 01:47 AM

Check if this DN is being used before, or not deleted well from the system.

Confirm by adding another DN should pass without any issue.

Regards,

Ahmed Rizk

0 Helpful

fossilev700
Level 1
Level 1

‎08-31-2009 09:48 PM

I recently received this error. It was caused by the jtapi and rmjtapi users being misconfigured.

0 Helpful
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