Forward incoming pstn call to hunt group

Unanswered Question
Mar 4th, 2009

Can I forward the incoming pstn call to hunt group using the CCA?

I want to create a hunt group 301 and add the ip phone 201 and 202 to the hunt group . All incoming call should ring the 201 first and if it is busy forward the call to 202. If both ip phones are busy, forward the call to the voicemail 401.

Here how I am planning to do it:

1- Under AA & voicemail tab

Voicemail access extension: 401

2- Under Voice Features tab

Hunt group : enable

Hunt group : 1

Hunt group pilot :301 sequential -- forward to : 401 (voicemail)

3- Under Dial plan tab

Incoming call handling : fxo : 301 (hunt group)

4- Under user tab

for both IP phone.

more option

Primary Extension :

Call forward busy : 401 (voicemail)

Call forward no answer : 401

Hunt group : 301

Is this setting will work?

I have this problem too.
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Moderator Tue, 03/17/2009 - 08:00

Hello,

Sorry for the delay. We will get you a response as soon as possible.

Thank you,

Cisco Moderation Team

Skyler Spence Tue, 03/17/2009 - 08:05

Yes, these settings should work fine.  If you try this configuration and experience problems let me know and I'll help you get it working.

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