I am test UCCX 502 and CCM 613. I try to configure a user in CCM and make it an agent. In the CCX doco, it stated that "Unified CCX Extension Radio button should be selected. However, I could not find this button in End User Configuration page.
In our IPCCX 405, we tick ICD Enabled button in CCM to make a user an agent.
Could someone please tell me how to make this work? We use Extension Mobility.