Pickup fail

nengkung · ‎03-04-2009

Hello

I hava a problem with pickup. when I pickup call, has a busy. I check service and setup is correct. Then I solve this case by change number of pickup and assign to DN.

Please help me to verify. What a happen of this problem.

I use callmanager 4.2(3)SR3a.

Thank you for your answer.

mightyking · ‎03-05-2009

Make sure both phones are part of the same Pickup group. Also make sure both phones CSS contain the partition of the Group Pickup number.

Have a look at this great threat:

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc1606f

MK

nengkung · ‎03-06-2009

thank you fot you answer

I setup pickup feature is correct. I use this feature normal and not have a problem. But this week I have a problem.

I check and verify that config is correct. Then I delete pickup number and add new. It works.

Please help.