Question about the PeripheralCallType status in ICM Enterprise 6.0

Unanswered Question
Mar 4th, 2009

Hi, all.

Just want to find out under what kind of situation will an agent see "OTHER IN" status on his/her CTIOS softphone when a call is arriving at the IP phone, assuming the agent is in 1 of the skill group that serves the company enquiry hotline.

Appreciate any advice.

Thanks & Regards,

Eric

I have this problem too.
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You can find all the details in the Schema Guide. I'm looking at one for 7.0, because that's what I have handy. But you will find this section in your Schema Guide:

"Termination Call Detail: Peripheral Call Type"

The document says:

6 = Other In

In IPCC Enterprise, used for inbound calls that do not have route information/call contenxt associated. Indicates that call did not come from an agent on the same peripheral.

Regards,

Geoff

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