Question about the PeripheralCallType status in ICM Enterprise 6.0

Unanswered Question
Mar 4th, 2009
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Hi, all.


Just want to find out under what kind of situation will an agent see "OTHER IN" status on his/her CTIOS softphone when a call is arriving at the IP phone, assuming the agent is in 1 of the skill group that serves the company enquiry hotline.


Appreciate any advice.


Thanks & Regards,

Eric

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You can find all the details in the Schema Guide. I'm looking at one for 7.0, because that's what I have handy. But you will find this section in your Schema Guide:


"Termination Call Detail: Peripheral Call Type"


The document says:


6 = Other In


In IPCC Enterprise, used for inbound calls that do not have route information/call contenxt associated. Indicates that call did not come from an agent on the same peripheral.


Regards,

Geoff



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