IPCC Agent Login

Unanswered Question
Mar 5th, 2009

Is there a way to have an agent login as another desk into IPCC where they receive agent calls to that phone without using Extension Mobility?

I have this problem too.
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Jonathan Schulenberg Mon, 03/09/2009 - 16:51

Not if you want to use the same username and IPCC Extension.

You could create a separate End User in UCM and assign the IPCC Extension on the other phone to this separate account but this will make your reporting garbage since the same user will have multiple accounts that their metrics will be spread across.

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