Unity Connection 7: "Allow callers to dial an extension during greeting"

lfulgenzi · ‎03-05-2009

In Unity 4.0(x) we have the option to allow or not allow callers to enter an extension, this was very handy.

In Unity Connection 7 I do not see this option. The only way around this as far as I can see is to either:

(1) lock all the inputs, or

(2) modify the search scope so that no extensions are included (not tested)

Option one is alright, but it takes an extra 9 steps.

Option two simplifies the process, however, you loose the inherited search scope.

Any reason this option is no longer included? I understand that Connection was built from the ground up, but I would have thought that it would have had most if not all the Unity options where technically possible.

lindborg · ‎03-05-2009

That option in the Unity SA is just a shortcut for setting the "lock" option for each key one at a time - the Connection SA didn't add that in there. I think there's a CDETS feature request covering this since it is a time saver to be sure.

As a side note I've got this on my to-do list for the Autio Text Manager for connection I'm working on.

lfulgenzi · ‎03-05-2009

OK. Thanks for the update. The fact that you have confirmed that it was a short cut for locking all the keys helps us go forward with confidence that doing that manually will deliver the same results.