Audible alert of call in queue

Unanswered Question
Mar 5th, 2009

Is there any way to generate an audible alert of when a call is in queue and no agents are in a ready status? IPCC Express.

I have this problem too.
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Jonathan Schulenberg Thu, 03/05/2009 - 10:21

Not naively. This would be difficult to engineer due to the nature of the RTP stream (directly from the PSTN gateway to the IP phone). The user can see this in the CAD or IPPA UI though.

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