03-05-2009 09:01 AM - edited 03-14-2019 03:46 AM
Is there any way to generate an audible alert of when a call is in queue and no agents are in a ready status? IPCC Express.
03-05-2009 10:21 AM
Not naively. This would be difficult to engineer due to the nature of the RTP stream (directly from the PSTN gateway to the IP phone). The user can see this in the CAD or IPPA UI though.
03-05-2009 11:42 AM
I wrote an applicatoin that runs on the phones that checks queue stats and sends alerts to the phone.
You can find it here:
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbf9445
03-06-2009 07:25 AM
Nicely done Jeremy. +5.
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