Reason Codes

Unanswered Question
Mar 5th, 2009

Is it possible to turn off reason codes altogether so that when an agent logs out or close the desktop agent it does not prompt for a reason code?

I have this problem too.
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alan-white Fri, 03/06/2009 - 05:53

Thanks for the reply. Are these settings in the desktop agent or the admin web interface? I don't see them. We are running IPCC express 4.5.

villarrealed Fri, 03/06/2009 - 08:09

The settings to disable the reason codes are in the CAD Desktop Administrator. It is under the workflow section. I believe that the version of IPCCX that you are running does not allow for the logout and not-ready reason codes to be required independently. This means that if you turn off logout reason codes, then you also turn off not-ready reason codes.


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