alan-white Fri, 03/06/2009 - 05:53
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Thanks for the reply. Are these settings in the desktop agent or the admin web interface? I don't see them. We are running IPCC express 4.5.

villarrealed Fri, 03/06/2009 - 08:09
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The settings to disable the reason codes are in the CAD Desktop Administrator. It is under the workflow section. I believe that the version of IPCCX that you are running does not allow for the logout and not-ready reason codes to be required independently. This means that if you turn off logout reason codes, then you also turn off not-ready reason codes.

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