03-05-2009 01:58 PM - edited 03-18-2019 10:37 PM
Is there any way to go beyond 9 Alternate Extensions in Unity 5.0?
03-05-2009 02:11 PM
It's not designed to go past 10 - you might be able to continue adding via a direct DB edit but I'm willing to bet the back end DOH code and/or the admin/conversation code will be written to assume only 10 max.
What are you trying to do that you need more than 10 alternate extensions on a single user account?
03-05-2009 02:18 PM
We have an auto attendant setup in CCM where 5 users have 4 line appearances. So that's 20 different DIDs that could be sent to Unity. I was thinking of using a routing rule to do it or increasing the busy trigger for the first line appearance to 4 instead of 4 different lines. Just wanted to see if there was a hidden hack in Unity.
Thanks for the quick response!
03-05-2009 02:25 PM
In addition to a subscribers primary extension, an administrator can define an additional 9 alternate extensions in the SA.
If a subscribers COS allows, the subscriber can define an additional 5 more alternate extensions in the Cisco Personal Communications Assistant (CPCA).
So this would give you the possibility of a total of 15 extensions per subscriber.
03-17-2009 01:55 PM
I don't suppose that there are allowed wildcards for Alternate Extensions are there?
03-05-2009 08:14 PM
I am not sure what your application or design is, but don't forget that Unity has an Extension Remapping Feature.
See unrelated post where I talk a little bit about Extension Remapping.
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