Unity 7 no message delivered

Unanswered Question
Mar 5th, 2009

Hi, I have a strange issue. If I am OnNet with a cisco phone I can leave a message and get the message/inbox and mwi no problem. If I call from the PSTN I here the mailbox recording, go to leave a message and I get nothing. Its like unity is not getting a audo path. I am running a mgcp gateway with dtmf enable mode out of band. Any ideas??

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Jaime Valencia Thu, 03/05/2009 - 16:18

any errors in the app log on unity?

check you have routing between GW and unity for the RTP


so, you do get a message? but it's blank? or you don't get any message? i'm not sure which one is it


HTH


java


if this helps, please rate

rywalker Thu, 03/05/2009 - 17:02


We were not getting DTMF inbound from the PBX.

The solution was to modify the default values of the advanced ccm

service parameters

* ASN.1 ROSE OID Encoding*

was changed to ISO from its default on Cisco of "use local value"

* QSIG Variant

was changed to ECMA from its default value of ISO.


Problem resolved by doing the above


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